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Workflow Management
Just as important as how your operations are functioning in-house, it is equally important to understand how your staff is fulfilling the commitments of your organization. Effectively managing these commitments requires a management solution that effectively and efficiently schedules, tracks, provisions and fulfills the order. Insite allows your customer service and dispatch team to easily perform each of these functions.
Integrated into the work flow management system is the visual calendar management tool, which allows dispatchers, field personnel and other staff members to manage work loads, prioritize tasks, assign or reassign work and tailor scheduling parameters all in real time. Orders containing multiple service offerings can automatically be split among qualified personnel based on skill selection. Furthermore, custom parameters allow for orders requiring multiple services to be automatically split into multiple service orders to speed up the installation process and start generating revenue. The system has incorporated guides throughout the work flow process to ensure that business processes are adhered to.
Insight has a fully automated dispatch engine capable of submitting work to field personnel at a pre-determined interval, on-demand or as received. Field staff will also be able to respond to customer demands more quickly as they have access to real-time data using a variety of methods.
