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Utilities
Increased competition for customers and the deplopyment of advanced metering technologies, combined with new regulatory requirements to provide enhanced customer service at lower cost, has led to a significant re-appraisal of customer and data management strategies in utility markets globally.
The focus is now clearly on understanding customers better and ensuring that processes and systems can deliver excellence in billing, customer service and revenue collection while ensuring that the cost to serve is kept to a minimum.
Emphasis is also now placed on maximising the value of large volumes of interval data collected from advanced metering infrastructures (AMI), to drive energy conservation and demand-side strategies whilst reducing costs of managing meter assets.
With proven solutions for billing and subscriber management combined with our advanced metering tools and experience makes NorthStar a natural choice as a solutions provider for the utilities marketplace.