Subscriber Web Care
The Insite self-care solutions allow subscribers to make on-demand updates to their account information at any time and see those changes take effect immediately after submitting the change, with no involvement from your staff. Subscribers can order new service, upgrade existing services, view statement, make payment and report service problems. The self-care portal pages can be branded, personalized, and customized for seamless integration into your existing web presence or used independently for customers to learn more about your company.
- New Customers can now sign up for service from the website (they can actually see all services offered in your service area along with details and pricing)
- Existing subscribers can add upgrade/add new services
- Submit trouble tickets online (also includes a FAQ section for troubleshooting)
- Setup to pay monthly via credit card or electronic check
- View their current services
- Update their account information
- View their transaction history
- Sign up to receive their statement via email
- View their statement online
- And last and most importantly they can pay their bill with either a credit card or an electronic check