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Statement Processing
The one regular communication a service provider has with its customers is the monthly billing statement. For a few precious moments every month, you have your customer's undivided attention. It is your chance to connect, reinforce your brand, communicate important information and let your customers know about additional products or services that meet their interests. NorthStar TeleSolutions can transform these monthly communications into a powerful marketing tool and a key part of your overall customer service program.
NorthStar TeleSolutions will work with you to deliver bills that are easy to understand and pay. We have a long history of producing bundled service bills accurately and on time, ensuring that your revenue streams will be maintained.
We offer paper and electronic billing services, giving you the flexibility on how to present your billing information to your customers in a clear, concise way that enhances your branding while reducing your costs. Our billing solutions use sophisticated technology to turn your statements into effective, informative, and personalized communications using targeted messages and colorful graphics. Whether you choose to offer paper, electronic or a combination of both, we provide a full solution encompassing the entire process: processing the billing data, presenting bills, processing payments, storing bill and payment history, providing tools for CSR's and producing comprehensive statistics and reports.