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Provisioning
Productivity and efficiency are both critical to your bottom line. We constantly develop, maintain and analyze schedules, routes and booking calendars to insure timely service and the most efficient use of manpower. We have a dedicated dispatch team to route all work orders and service calls to your technicians. Using text messaging, email, fax and wireless technology we can route, record and follow-up on all dispatched work.
- By pre-defining problem resolution, NorthStar TeleSolutions can allow remote servicing wherever possible.
- When things go wrong, the time between receiving the service call and dispatching help is critical to establishing a trusting relationship with your customer. NorthStar TeleSolutions system can pre-define the level of service needed, and whether or not instant response is required.
- Fast response is enhanced by our ability to proactively track system wide problems and to correct them before they become key service issues. In addition, we will immediately inform you of these issues.
- If necessary, the Customer Account Executive can enter a charge for the service and the system immediately updates the account.
- A history of service calls by customer is retained in our database for review at any time and can be reviewed by you online.
- We provide direct access to our dispatch department via a toll free number so that your technicians can call from the field or a subscribers home.