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FAQ
Will you answer the phones with my company name?
Yes. All correspondence, invoices, letters and calls are branded with your corporate identity. Your customers will never know that we are a different company.
Are you open 24 hours a day?
Yes, we are staffed 24 hours a day, 365 days a year to support both you and your subscribers. Furthermore, we provide support in both English and Spanish.
Where are you located?
Our primary support center and corporate offices are located in Indianapolis, Indiana.
How much does NorthStar TeleSolutions charge for its services?
Pricing varies by client and by the scope of services provided to each customer. Designing subscriber management programs for clients can be complex and requires analysis of project requirements and client needs to determine the price for NorthStar services. To receive a customized quote based on your specific needs, please fill out the information on the Contact Us page of this Web site.
How long does it take to setup service?
It depends on the complexity of the project, but most clients are up and running with NorthStar in as little as 2 weeks.
Do I have to use all of your services?
No. While we do offer packaged services for many operators, you may simply choose the specific services that are needed by your operation. It is also easy to enhance your service at a later time with additional NorthStar solutions.