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24x7 Customer Support
Are you sharing your after hours call center with dozens of unrelated industries? Many answering services take calls for telecommunications companies but they also take calls for healthcare, banking, insurance, utilities, manufacturing, retail chains, non-profits and other business professionals. Without being specialized in a specific industry, these call centers do little more than take messages and pass them back to you to resolve.
At NorthStar, we are dedicated to serving the needs of the telecom providers so much that it is the only industry we serve. Our goal is to provide you with the best in customer support solutions for all of your business needs.
- In-house support available 24 hours a day x 365 days a year
- Support in both English and Spanish (translation services also available for other languages)
- Experienced call center representatives have an average tenure of over 3 years
- Call scripting tools ensure accurate information is provided to customers every time
- All telephone conversations are recorded for quality assurance
- Real-time call center statistics and dashboards for clients
We have integrated our state-of-the-art technology with qualified customer service representatives to give you an industry leading, nationwide customer support center. Whether you need someone to take sales orders, troubleshoot service issues, report outage situations, or take payments, we handle your customers with the professional care they deserve. We are also able to remotely access many of the leading subscriber management systems to provide your subscribers with specific account information, process PPV orders and schedule installation and service appointments.
We realize that your calls are vital to the success of your business, and therefore vital to us. We treat your callers as our own customers. Our goal is to make your valued customers feel as though they've reached your front office not an after hours service.