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Customer Support
Customer care often proves to be the main point of difference between you and your competitors. Whether a customer is calling with a question, a billing inquiry or a problem, the quality and efficiency of your response can impact your future success. For this reason, every point of contact with your customers is an opportunity to gain a competitive advantage. Yet with trends in rightsizing and cost management, its often a challenge to generate a consistent level of superior customer service. NorthStar TeleSolutions can help you meet that challenge.
- In-house support available 24 hours a day x 365 days a year
- Support in both English and Spanish (translation services also available for other languages)
- Experienced call center representatives have an average tenure of over 3 years
- Call scripting tools ensure accurate information is provided to customers every time
- All telephone conversations are recorded for quality assurance
- Real-time call center statistics and dashboards for clients
NorthStar takes a unique approach to partnering with our clients to deliver customer care expertise that goes beyond the ordinary. Each customer care specialist receives comprehensive training, which includes our special People First training program, as well as certification from the NCTI for Excellence in Customer Service and MEI for The Cable Ready CSR. We combine this extensive training with a firm commitment to recruiting and retaining the top talent in the industry.