Personalized care for your subscribers whenever they need it...24 hours a day, 7 days a week.
OnCall Customer Support
At NorthStar, we are dedicated to serving the needs of telecom operators so much that it is the only industry we serve. Our goal is to provide you with the best in customer support solutions for all of your business needs.
We have integrated our state-of-the-art technology with qualified customer service representatives to give you an industry leading, nationwide customer support center. Whether you need someone to take sales orders, troubleshoot service issues, report outage situations, or take payments, we handle your customers with the professional care they deserve.
We are also able to remotely access many of the leading subscriber management systems to provide your subscribers with specific account information, process orders and schedule installation and service appointments. Systems supported include:
- CSG Systems
- DST Innovis
- Convergys
We realize that your calls are vital to the success of your business, and therefore vital to us. We treat your callers as our own customers. Our goal is to make your valued customers feel as though they have reached your front office not an after hours service.
NorthStar OnCall services include:
- After Hours / Overflow Customer Support
- Acquisition / Sales Support
- Retention Programs
- Appointment Reminder Calls
- Overdue Account Calls