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Acquisition
Managing large volumes of sales leads generated by your company's advertising strategy can be challenging, especially during peak response times. NorthStar helps meet this challenge by providing a flexible approach to managing inbound contacts through traditional methods, such as live-agent, while giving you the opportunity to use additional service offerings, such as Interactive Voice Response (IVR) and the Internet. NorthStar can efficiently and cost-effectively handle these contacts, whether they are processing orders for a product or service, fulfilling requests for information or providing customer service.